• Analyze the following situations and identify the people involved.
• Identify type of leadership that each uses.
• Identify and classify the problem if caused by leadership, communication and conflict management.
• Write a solution to every problem.
Situation 1
On one of the scheduled flights from Moscow to the Soviet Far East only half the seats had been taken up so Aeroflot cancelled the flight and told the passengers to wait.
They waited in the packed terminal all that night and indeed all the next day when they were told that their flight would now be leaving.
Trying to join their flight they found that they had to pay an extra 25% of their fare as a fine for missing the first flight.
People involved in this situation are the passengers and chief in charge of everything concerning flights.
• The type of leadership that the chief used the autocratic leader.
• The problem is that in addition to delaying the flight for passengers nearly 24 hours, the airline charged a 25% extra money for having missed the flight.
• The solution to this problem would be, if we really have to delay a flight, then you must first apologize to passengers and serve them in an excellent manner that they are waiting time, and also you do not charge money because They were responsible not to cancel the flight and finally give them a 5% discount on the cost of your ticket for the next flight.
• The type of leadership that the chief used the autocratic leader.
• The problem is that in addition to delaying the flight for passengers nearly 24 hours, the airline charged a 25% extra money for having missed the flight.
• The solution to this problem would be, if we really have to delay a flight, then you must first apologize to passengers and serve them in an excellent manner that they are waiting time, and also you do not charge money because They were responsible not to cancel the flight and finally give them a 5% discount on the cost of your ticket for the next flight.
Situation 2
Nigeria ordered 20 million tons of cement worth £650 million to be delivered during 1975. By the middle of October there were already 250 ships queuing to discharge their cement cargoes. A further 100 cement-laden ships were due the following week. Some of these would have to wait for more than two years to dock.
Only 4 million tons of the 20 million tons ordered had been delivered and in addition there were 150 general cargo ships queuing to discharge their cargoes.
By the end of December, 2,500 Greek seamen aboard 150 freighters had been "trapped" for more than seven months while waiting for permission to dock and unload. All seamen who had been stuck for more than four months were being flown home for Christmas by their employers.
The Nigerian government then announced a draft decree enabling them to charge owners £7,000 for every day an unauthorized vessel spent in Nigerian waters.
Normally the docks could handle less than one and a half million tons of cement per year and a basic cause of the congestion would appear to be lack of co-operation, contact and teamwork between different ministries and departments.
• People involved in this situation are the sailors, buyers of cement and the government of Nigeria.
• The people involved do not use a type of negative leadership.
• This situation suffers three problems first the lack of leadership among the sailors, second, the lack of communication between buyers of cement, the sailors and the Nigerian government and finally the conflict management did not comply because the rules that have the Nigerian government.
• The solution to this problem would be that buyers of cement should accept the amount of quantity that can be sent each year, after ratings have an excellent leader to guide them, there is communication and teamwork between them, finally meet Laws enforced by the government of Nigeria.
• The people involved do not use a type of negative leadership.
• This situation suffers three problems first the lack of leadership among the sailors, second, the lack of communication between buyers of cement, the sailors and the Nigerian government and finally the conflict management did not comply because the rules that have the Nigerian government.
• The solution to this problem would be that buyers of cement should accept the amount of quantity that can be sent each year, after ratings have an excellent leader to guide them, there is communication and teamwork between them, finally meet Laws enforced by the government of Nigeria.
Situation 3
Gerald Smith when leader of the American delegation {5} to the SALT negotiations in Vienna which aimed to limit nuclear weapons, submitted remarkable Russian tables and drawings which compared the number and size of American and Russian inter-continental rockets and shelters for housing them. He was apparently submitting information prepared by Russian military intelligence them.
In a counter-statement the leader of the Soviet delegation, Vladimir Semenov, made a new evaluation but was openly corrected by his military deputy, Colonel General Ogarkov.
After this meeting, Ogarkov took one of the American delegates to the side and whispered to him. He said there was no occasion whatsoever for the Americans to divulge their knowledge of Soviet military data in front of civilians of the Soviet delegation as these matters is exclusively the concern of Soviet military officials.
A fine picture of conflict instead of co-operation between Russian military and civilian officials that is departments.
People involved in this situation are the leader of the American delegation, the leader of the Soviet delegation, Colonel Orgakov Military and military officials and civilians.
• The type of leadership that are used by all those involved in this situation is the bureaucratic leadership.
• The problem is caused by lead because if all people practice the same leadership, are political and therefore they have different ideas of what is best and what more should not be forgotten that another problem could be the management conflict because they could not reach an agreement.
• The solution to this problem could be that each re-propose what they want to do, discuss at a meeting to see the pros and cons of each of the ideas proposed by all those involved, for in this way to reach an agreement where all parties are winners.
• The type of leadership that are used by all those involved in this situation is the bureaucratic leadership.
• The problem is caused by lead because if all people practice the same leadership, are political and therefore they have different ideas of what is best and what more should not be forgotten that another problem could be the management conflict because they could not reach an agreement.
• The solution to this problem could be that each re-propose what they want to do, discuss at a meeting to see the pros and cons of each of the ideas proposed by all those involved, for in this way to reach an agreement where all parties are winners.
Situation 4
Israel earns much foreign currency from tourist traffic, but it was reported that the Ministry of Tourism continued to receive complaints from Israelis and foreign tourists regarding the inadequacy of sanitary conditions and other facilities at Ben-Gurion airport.
The Ministry spokesman also pointed out that the airport was under the exclusive jurisdiction of the Ministry of Transport, to which all complaints should be referred.
A clear case of passing the buck which appears to disregard the interests of those using the airport. Just what is the job of a Ministry of Tourism?
• People involved in this situation, tourists and the Ministry of Tourism of Israel.
• The Ministry of Tourism used the bureaucratic leadership because he is not seeking new ways to solve the problems, the tourists are the ones who suffer the bad conditions of the airport.
• The problem is that despite the large number of tourists visiting Israel and all the money that is handled in this country, airport conditions are not suitable for tourists, they called for change, but the Ministry of Tourism says that they are not responsible for resolving this, the problem of this situation is caused by bad leadership.
• The solution to this problem would be the Ministry of Tourism to worry about airport conditions, taking into account the tourists to invest in improving the conditions here to be nice for people who visit the country and thanks to tourists is that the country earn enough foreign currency.
• The Ministry of Tourism used the bureaucratic leadership because he is not seeking new ways to solve the problems, the tourists are the ones who suffer the bad conditions of the airport.
• The problem is that despite the large number of tourists visiting Israel and all the money that is handled in this country, airport conditions are not suitable for tourists, they called for change, but the Ministry of Tourism says that they are not responsible for resolving this, the problem of this situation is caused by bad leadership.
• The solution to this problem would be the Ministry of Tourism to worry about airport conditions, taking into account the tourists to invest in improving the conditions here to be nice for people who visit the country and thanks to tourists is that the country earn enough foreign currency.
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